Order Placement and Tracking

How to Place Orders and Monitor Their Progress

Placing Orders:

• Add custom or ready-made products to your cart.

• Confirm delivery address, payment method, and preferred shipping options.

• Receive a digital receipt with a unique order ID for tracking.

Order Tracking:

• Monitor order status in real time via the "Order History" section of your account.

• Use blockchain-based tracking to view timestamps of production, packaging, and shipping milestones.

• Get notifications for key updates, such as dispatch or delivery attempts.

Managing Returns and Disputes Using Blockchain

Blockchain-Powered Returns:

• Submit return requests via your account portal, linked directly to the blockchain ledger.

• View tamper-proof records of product authenticity, condition at shipment, and return eligibility.

Dispute Resolution:

• Escalate disputes directly to a blockchain-enabled arbitration system.

• Transparency in all transactions ensures fair and timely resolutions.

Refunds and Adjustments:

Approved refunds are processed quickly, either back to your original payment method or as crypto tokens.